Damage Waiver Policy – Everything You Need to Know

The Short Answer:

✔ Peace of mind.

The Long Answer:

A damage waiver protects you from accidental damage or breakage of rental items. If an item is accidentally damaged during your rental period, simply notify us, return the broken pieces, and you won’t be charged for repair or replacement.

The Legal Answer:

The damage waiver is not insurance. You are responsible for returning rented items in the same condition as received, except for normal wear and tear. However, if you accept the damage waiver, we waive our right to charge you for accidental damage, provided you follow the guidelines below:

🔹 You must notify us immediately of any damage and submit applicable reports if needed.
🔹 If you have insurance, the damage waiver becomes secondary, and insurance claims should be assigned to us.

Exceptions – The Damage Waiver Does NOT Cover:
❌ Lost accessories (e.g., power cords)
❌ Damage due to misuse or negligence
❌ Loss from theft, intentional abuse, or unexplained disappearance
❌ Missing or damaged flatware, china, linens, or glassware without proof of damage
❌ Linens stained with wax, food, or moisture leading to mildew

For any loss or damage covered under this policy, you may be required to provide a police report upon request.

Need clarification? Contact us for more details on your rental coverage!